At Hejozat.com, we value your trust and are committed to providing you with a safe, transparent, and customer-friendly booking experience. We understand that travel plans can change unexpectedly, and while certain conditions are set by airlines, hotels, and other suppliers, our goal is always to assist you in the fairest and most efficient way possible.

1. General Policy

All bookings made through Hejozat.com are subject to the fare rules, cancellation policies, and refund terms of the respective service provider (airline, hotel, tour operator, etc.). We strongly recommend reviewing the specific fare conditions or rate rules displayed during your booking before completing your payment. Our dedicated support team is available 24/7 to guide you through any cancellation or refund request.

2. Non-Refundable Bookings

Some bookings especially those under special promotions, flash deals, or discounted fares—may be marked as “non-refundable”. These bookings cannot be refunded under any circumstances, as they are governed by strict supplier rules. However, where possible, our team will explore alternatives such as date changes, credits, or rebooking options (if permitted by the supplier).

3. Cancellation Requests

To request a cancellation, please contact us in writing at support@hejozat.com. Requests will only be processed once acknowledged by our customer support team. Cancellation fees vary depending on: The timing of your request, The rules of the airline, hotel or supplier or Any additional service charges (where applicable). For maximum flexibility, we encourage customers to contact us as early as possible if travel plans change.

4. Refund Eligibility & Processing

Refunds are only applicable if the service provider’s policy allows it. Once approved, refunds will be: Processed within 7–14 business days by Hejozat.com. Credited back to the original payment method used.

Please note: Additional delays may occur due to banking or card-issuing institutions, which are outside the control of Hejozat.com. For your peace of mind, our support team will keep you updated at every stage of the refund process.

5. Modifications & Changes

Modifications (e.g., change of dates, passenger details, or destination) are subject to: Supplier policies, Service availability, Applicable modification fees. In some cases, name changes may not be permitted by airlines. Where allowed, additional fees may apply. Our platform offers flexible package options, and we will always do our best to accommodate changes whenever possible.

6. Exceptional Circumstances (Force Majeure)

In rare cases where cancellations are caused by events beyond anyone’s control (such as natural disasters, pandemics, government restrictions, or airline strikes), refunds or credits will depend on the policies of the service provider. Hejozat.com will make every effort to support you and secure the most favorable solution available.

7. Customer-First Commitment

At Hejozat.com, our brand is built on trust, loyalty, and care. While certain restrictions are outside of our control, we promise to: Handle every request with fairness, empathy, and transparency. Clearly inform you of all costs and options before processing a cancellation or refund. Continuously advocate on your behalf with service providers to achieve the best possible outcome.